I have no idea how to change this yet and do believe every accesspoint should have a different channel, but if this is the case, should it not also start working in some occasions again? Right now, if the connection is gone it’s gone. Set the broadcast channel of your 2.4 GHz network to either 1, 6 or 11 as keeping this setting on automatic can cause random disconnections.They can connect with the app for some time, so I don’t think this could be the issue? If you have firewall settings setup on your router, we would recommend changing them to low settings in order to improve the robots connection to the Neato server.It’s dualband, there are several Ubiquiti Unify UAC-AC-LR accesspoint throughout the house creating a large 2.4 / 5 ghz WiFI network. Make sure your wireless router is 2.4GHz.Biggest issue is that the wife is happy with the thing as-is and she does not care about home automation at all, so could be that we just leave it as a dumb device.
I’d like to know if this is an device issue, if so I could still return it within the 14 days returning period, but hope to get this resolved.Īthom support was quickly with it’s response, Kars asked me to update the firmware, that failed a lot but all of the sudden after some attempts it decided to up perform the upgrade, but that did not fix the issue so Kars forwarded me to Neato support ( ).Īgain within a day there is Mario, indicating the below things to check.
Why do both the Neato app and the homey neato app mess up communication with it? (or why does the vacuum cleaner stop responding?). The vacuum cleaner is on and within it’s docking station. I removed everything, performed all steps again, everything was working great… for some time, until the same issue came back again. Also the Neato app could not connect anymore. After that a red exclamation mark apeared to my homey device within the details “Neato API not reachable”. Now I installed the Homey Neato app, adding the vacuum cleaner worked fine as well and now the Google assistant integration works I’ve setup a virtual device to start the start/stop flow and could ask Google to start / stop vacuum cleaning.
Could not get it to upgrade the firmware, but the commands worked from the neato app. The app indicated there was a new firmware, but clicking “install” kept saying: “robot needs to be docked”, while it was docked and loading. Powered off the robot, powered it back on setting it to pairing mode and that all worked fine. I first installed the neato app and created an account. Who doesn’t want to say “Okay google, start vacuum cleaning”? And the thing seems to do it’s job fine as well, except for the connected part… and that is why I wanted it for, homey to rule everything. Ideal for pet owners and allergy sufferers.Within Athom’s last weeks newsletter there was this Neato D3 vacuum cleaner offer, bought it and had it delivered the next day. With the Neato app on your smartphone, you can start, schedule, and monitor your cleaning from wherever you are. STILL PUSHING A VACUUM? Let Neato’s Wi-Fi enabled, navigating robot do the vacuuming for you. The smart, powerful, navigating, Wi-Fi connected robot vacuum.
Neato Botvac D3 White Wi-Fi Connected Robot Vacuum. Just make sure you check out this ongoing Amazon Basics storage essentials sale from just $16 as well. On top of the 55% off Home Depot DIY tool sale, we are also tracking some great deals on humidifiers, these indoor gardening kits, and $80 off NutriBullet’s highly-rated Rx Blender. Then go head over to our home goods guide to complete your household upgrade at a discount.